Outpatient Registration Clerk

Scope/Impact

The clerk is responsible for registering and pre-admitting outpatients.  The clerk interviews and gathers complete and accurate data to facilitate the admission/registration process and obtains appropriate signatures; verifies workers’ compensation benefits. The clerk registers patients, interprets and explains hospital regulations, policies, and services to patients and/or guests. The clerk will collect and receipt all monies accordingly and reconcile petty cash daily.

Job Functions

1. Maintains acceptable level of competency for job functions.
2. Protects confidentiality of patient, employee, and hospital records.
3. Interviews patients to obtain essential data for admissions registration.
4. Demonstrates knowledge and understanding of the different admissions and registration procedures.
5. Witnesses and obtains patients signatures on all forms required for registration according to CCMC, State, and Federal regulations.
6. Handles escalated department inquiries.
7. Can demonstrate the knowledge of different functions in department.
8. Provides continuing feedback to supervisor or designee.
9. Demonstrates cooperation, flexibility, and understanding under pressure.
10. The job duties are performed in a courteous, efficient, professional manner.
11. Can identify all forms and programs and demonstrate proper applications as related to the department.
12. Understands and can interpret hospital regulation, policies, and services to patients.
13. Provides continuing feedback to Revenue Cycle Director or designee.
14. Addresses and resolves problems from assigned departments.
15. Assists Revenue Cycle Director in setting goals and objectives for job functions.
16. Demonstrates a full knowledge of obtaining pre-certs and verification of benefits for patients, both commercial and government.
17. Demonstrates cross-training within the department to effectively handle any scheduling emergency that may arise.
18. Adheres to policy on receiving, issuing receipts, and recording of all monies.
19. Reconciles the petty cash drawer.
20. Documents and records patient information to meet current standards and policies.
21. Completes all other duties as assigned by supervisor.

Education Required

Required: High school diploma or equivalent

Amount and Type of Experience

Admission/registration experience or previous physician’s office experience preferred.